Frequently Asked Questions

Product availability

Empire Rigging & Supply strives to keep the displayed inventory levels accurate. However, you can always check the availability of a product by calling contact us at 1-844-728-1771 during normal business hours from 8 am to 5 pm Monday through Friday or message us here.

Are returns accepted?

Returns are accepted. See the Shipping and Returns section on the main page of the website.

Can I get an order shipped right away?

To ensure you get an order when you need it, contact us at 1-844-728-1771 during normal business hours from 8 am to 5 pm Monday through Friday or message us here

How can I change my shipping address?

By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from Empire Rigging, please feel free to send us a message so we can help answer any questions.

How do I add items to my cart?

To add items to your cart, navigate to the page of the item you are interested in and then choose your item. When you click the “Add to Cart” link, you will be brought to your "Shopping cart" page. You can continue shopping or choose to complete your order.

What are your payment options?

We accept four types of major credit cards (Mastercard, Visa, American Express, and Discover).